Enmax Energy app
UX CASE STUDY

Role

UX Research UI Design

Tool Used

Adobe XD

ENMAX Energy offers convenient access to a customer’s utility account. With the app,

Customers can view their utility bills.

Set up monthly utility payments using a bank account or credit card.

Make a one-time utility payment.

Opt-in for paperless billing.

Manage multiple utility accounts.

Contact customer centre.

PROJECT HISTORY

3 Weeks

Survey

Timeline

22 Weeks

User Interface

40+ SCREENS

PROBLEM STATEMENT

Problems we have identified

Many people do have utility set up in their homes, offices, etc. However, one significant issue most of them face is getting the correct utility information(bill) at the right time and on the go(mobile).

Goal

The goal is to make an app that allows users to access their information and make a timely decision on the outcome of the data by making a payment or setting up a monthly payment.

DESIGN THINKING PROCESS

We have followed different steps of the Design Thinking process to provide a solution-based approach to solving problems. Understand,
research, analysis, design and test & iterate.

USER RESEARCH

Research goal

The goal of the research phase was to gather crucial insights on the features that we need to work on as MVP.

User surveys

We conducted users surveys from the web version of the application. Once users complete a flow of operation, they get prompted a simple survey question if they would like to see the recently completed feature on the mobile version. This survey ran for three weeks and was done on a total of 36 listed features; the top feedback was;

We made these 3 our top priority features for MVP

viewing and downloading the current bill

setting up a monthly payment, and

making a one-time payment.

CONCEPT SKETCH

In this step I have drawn the overviews of the app to establish the structure and flow of possible Design solutions.